A FRIENDLY HAND
Let’s sort it out.
Questions about your account, a game or your credits? Start here.
A few quick answers.
Are the games really free?+
Yes. Every game uses virtual credits with no monetary value. There are no purchases and no prizes of value. New eligible accounts receive 500,000 credits.
My spin was interrupted. What now?+
Use Retry round on the same game. We reuse its reference and return the saved outcome without charging twice. Check Credit Activity if you are unsure whether a round completed.
I cannot sign in.+
Check your email and password, or request a password reset. An active account break also blocks sign-in until the selected period has ended.
Where are my daily credits?+
Visit Free Credits and press Collect daily credits. They are not automatic and are available once per UTC day.
How do I take a break?+
Open Player Care while signed in, choose a break duration and confirm. It takes effect immediately and cannot be shortened through the site.
How can I request deletion or privacy help?+
Choose Privacy in the form and use the email linked to your account. Do not send identity documents or passwords. We will use a proportionate verification process.
Leave us a note.
Include a round reference if it helps. Never send your password or payment details.