YOUR PACE. ALWAYS.
A good evening includes a pause.
Play should fit around your life. Our tools help you set a comfortable pace and step away when you want to.
El Jacalito uses fictional credits, but your time is real. Think about how long you want to play before you start, and keep room for everything else you enjoy.
Make time for a pause.
Decide how long you want to play before you start. Take regular breaks, and leave room for the rest of your day.
Notice how you feel
If playing stops feeling enjoyable, you are staying longer than intended or repeatedly trying to recover virtual credits, it may be time to step away. A game result is never a reason to risk money elsewhere.
Take a proper break.
A confirmed break starts immediately. It signs you out and blocks sign-in, games and rewards for the full period. It cannot be shortened through the website.
Log in to manage a breakSupport beyond El Jacalito.
If gambling or gambling-like play is affecting you, GamCare offers free information and support in Great Britain. You can also read the NHS guidance on gambling-related harm.
These are independent organisations. El Jacalito does not claim a partnership with them. An account break here affects only your El Jacalito account and does not exclude you from other services.
Need help with an account control?
Use the Support form and select Player Care, or write to guestcare@el-jacalito.com. Never include your password or sensitive financial information.